Due to the nature of our services and community-focused initiatives, the Business Improvement Area (BIA) has specific guidelines regarding returns and exchanges. These guidelines apply to purchases made at BIA events, or through BIA-affiliated businesses and activities.
1. Event Tickets
Refunds: Refunds for BIA-hosted events may be issued up to 7 days before the event date. After that, tickets are non-refundable unless the event is canceled or rescheduled.
Exchanges: Tickets for BIA events may be exchanged for a different event within the same calendar year, subject to availability. A processing fee may apply.
2. BIA Merchandise
Eligibility: Merchandise purchased at BIA-sponsored events or locations (such as branded items, gift certificates, etc.) can be returned within 14 days of purchase if they are unused, unopened, and in original condition.
Refunds/Exchanges: If the item is damaged, defective, or incorrect, you may return it for a full refund or exchange it for an identical product. Otherwise, exchanges or store credit may be offered for items returned in unused condition.
3. Vendor Services or Purchases
BIA supports local businesses within our district, but the BIA itself is not responsible for individual business return policies. Returns or exchanges for services or products purchased directly from a BIA member business should follow the individual business’s policy. We encourage you to contact the respective vendor for any issues with their products or services.
Refunds and Process
Refunds for BIA events and merchandise will be processed within 7-10 business days to the original form of payment.
Please ensure you retain your receipt or proof of purchase for any return or refund requests.
Non-Refundable Items
Custom-made or personalized products may not be eligible for a return, exchange, or refund.
Event Tickets: After the event date has passed or if the event occurs as scheduled, tickets are non-refundable, except in cases of cancellation or rescheduling by the BIA.
How to Return an Item or Request a Refund
Contact Us: Email [email protected] to initiate a return or refund request.
Provide Information: Include proof of purchase, a description of the item, and the reason for the return.
Return or Exchange: Follow the instructions provided by our team for returning merchandise or processing your refund.
Special Circumstances
Event Cancellations/Rescheduling: In the event that a BIA-hosted event is canceled or rescheduled, attendees will be notified, and refunds will be processed automatically. If you are unable to attend a rescheduled event, you may request a refund.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item, and we will assist you in processing a refund or exchange.
Contact Information
For questions regarding this return policy, or if you need assistance with a return or refund, please reach out to us at:
Thank you for supporting the businesses and initiatives of [BIA Name]. Your feedback helps us improve our services and offerings to better serve the community.
Disclaimer
The Business Improvement Area (BIA) works with local vendors and businesses that may have their own return and exchange policies. We encourage you to review individual business policies when purchasing directly from them. The BIA is not responsible for transactions made outside of BIA-hosted events and activities.
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